Shipping policy
✧ Q: Where are my items shipping from?
A: North Carolina, USA!
A: North Carolina, USA!
✧ Q: What is your processing time?
A: Our current processing time is 5-10 business days! Processing time does not include shipping time.
A: Our current processing time is 5-10 business days! Processing time does not include shipping time.
✧ Q: How do you calculate your shipping rates?
A: Shipping rates are calculated based on the weight of the package, destination, and shipping method selected at checkout.
A: Shipping rates are calculated based on the weight of the package, destination, and shipping method selected at checkout.
✧ Q: Does the shipping come with tracking?
A: All thick items (keychains, memo pads, desk mats, etc.) automatically include tracked shipping! Once your order has shipped, you will receive an email notification containing tracking information.
A: All thick items (keychains, memo pads, desk mats, etc.) automatically include tracked shipping! Once your order has shipped, you will receive an email notification containing tracking information.
- Stickers have the option of UNTRACKED letter mail shipping or TRACKED shipping at a slightly higher price. Please make sure to select the correct shipping option that you would like.
✧Q: My tracking number has not been updated, what do I do?
A: It may take a few days after the package has been shipped for the tracking number to update.
- Unfortunately, once we ship out your package and you receive a tracking number, it is out of our hands and is the shipping company's (USPS) responsibility.
- We are not responsible for any lost or stolen packages. Please visit the USPS website and file for a missing package.
✧ Q: Can I update my shipping address?
A: Contact us as soon as possible with your order number and correct shipping address at itsskimmilk@gmail.com.
A: Contact us as soon as possible with your order number and correct shipping address at itsskimmilk@gmail.com.
- Please note that if you have already received your shipping confirmation, and your order has been shipped, it will not be possible for us to change your address.
- If you require a change of address once an order has shipped, you may be responsible for any carrier fees for change of address.
✧ Q: Can I add another item to my existing order?
A: If your first order has not been shipped, make a second order online, and contact us immediately with your order numbers at itsskimmilk@gmail.com to request that we combine the orders and refund the shipping cost
A: If your first order has not been shipped, make a second order online, and contact us immediately with your order numbers at itsskimmilk@gmail.com to request that we combine the orders and refund the shipping cost
✧ Q: I am an international buyer, will I be charged for customs?
A: If there are any international customs or charges, it is up to you, the buyer, to pay those fees.